Storage Harold Hill Terms and Conditions
These Terms and Conditions set out the basis on which Storage Harold Hill provides storage and related services, including collection, delivery and removal support where offered. By making a booking, using our storage facilities or instructing us to handle your goods, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company who requests or uses our services.
We, us, our means Storage Harold Hill, the provider of storage and related services.
Services means any storage, collection, delivery, removal assistance or associated services provided by us.
Goods means the items you place into our storage facility or ask us to handle or transport.
Contract means the agreement between you and us for the supply of services, incorporating these Terms and Conditions.
2. Scope of Services
We provide storage services and, where agreed, collection, delivery and removal-related services within our general operating area. All services are subject to availability, suitability of access and compliance with these Terms and Conditions.
We reserve the right to decline any booking or to refuse to store or handle particular goods at our discretion, including where we reasonably believe that storing or handling such goods may be unsafe, unlawful, or in breach of these Terms and Conditions.
3. Booking Process
All bookings for storage or associated services must be made in advance. A booking may be made by submitting a completed booking request to us using our accepted methods of communication or by agreeing to a quotation or proposal that refers to these Terms and Conditions.
Your booking is an offer to purchase services in accordance with these Terms and Conditions. The Contract between you and us is formed when we confirm acceptance of your booking or when we begin providing the services, whichever occurs first.
When making a booking, you must provide complete and accurate information, including but not limited to your name, address, access details, an approximate inventory of goods (where requested) and any special requirements. You must inform us promptly of any changes to the information you have provided.
Any quotations given by us are based on the information you supply and are not binding if that information is incomplete, inaccurate, or subsequently changes. We reserve the right to revise a quotation or apply additional charges if the services required differ from those originally specified or if circumstances outside our control affect the performance of the services.
4. Storage Units and Access
Storage space is allocated subject to availability and to the size and nature of your goods. We do not guarantee a particular unit size or configuration unless expressly confirmed in writing.
You are responsible for arranging your own insurance cover for the full value of your goods while they are in storage or in transit, unless we expressly confirm in writing that specific insurance has been arranged through us. We do not provide advice on the suitability of any insurance and it remains your responsibility to ensure adequate cover.
Access to the storage facility and to your allocated unit is subject to our site rules, opening hours and security procedures, which may change from time to time for operational or safety reasons. We reserve the right to restrict or suspend access where necessary for security, maintenance, safety, or legal compliance.
5. Payments and Charges
All charges for storage and any removal or transport services are set out in our quotation or current price list, subject to any agreed variations. Unless otherwise stated, all prices are in pounds sterling and inclusive of applicable taxes.
Storage fees are usually payable in advance for each billing period. Charges for collection, delivery or removal-related services are typically payable either in advance or on the day of service, as notified to you at the time of booking.
We may require a deposit at the time of booking, which may be used to offset charges or to cover any unpaid amounts, damage or cleaning costs at the end of the contract. Any remaining balance of the deposit will be returned to you after all amounts owed have been settled.
Payment must be made using the methods we accept from time to time. Time for payment is of the essence. If you fail to make any payment on or before the due date, we may charge interest on the overdue amount at the statutory rate and may suspend or withhold services, including denying access to your storage unit, until payment is received in full.
We reserve the right to adjust our storage and service charges periodically. Any changes to recurring storage fees will be notified to you in advance and will take effect from the start of the next billing period, unless we are required by law or regulation to make immediate changes.
6. Cancellations and Amendments
You may cancel or amend a booking for storage or services by notifying us using our accepted contact methods. The following provisions will apply unless otherwise stated in your quotation or confirmation.
If you cancel a booking more than a reasonable time before the scheduled start date for storage or services, any amounts paid in advance may be refunded, less any non-refundable charges or costs we have already incurred on your behalf.
If you cancel or reschedule within a short period before the agreed service date or start of storage, we reserve the right to charge a cancellation fee. The amount of this fee will be reasonable and intended to cover our costs and any loss of opportunity to allocate the time or space to another customer.
Where removal or transport services have been booked, late cancellation or changes that affect vehicle allocation, staffing or scheduling may incur additional charges. Any such charges will be communicated to you as soon as reasonably practicable.
We may cancel or postpone a booking where we are unable to perform the services for reasons beyond our reasonable control, including but not limited to severe weather, access issues, safety concerns, industrial action, accident, or equipment failure. In such circumstances, we will aim to reschedule the services at a mutually convenient time. Our liability will be limited as set out in these Terms and Conditions.
7. Your Responsibilities
You are responsible for ensuring that your goods are properly packed, secured and labelled before storage or transport, unless we have expressly agreed to provide packing services. We are not responsible for any loss or damage arising from inadequate or inappropriate packing carried out by you or a third party.
You must ensure that suitable access is available for our staff and vehicles at collection and delivery addresses, including any necessary parking permissions. You must inform us in advance of any restrictions, such as low bridges, narrow roads, limited loading areas, internal staircases, lifts or other factors that may affect our ability to perform the services safely and efficiently.
You undertake not to store or present for transport any goods that are hazardous, perishable, illegal, or otherwise unsuitable for storage, including but not limited to explosives, gas bottles, firearms, ammunition, live animals, plants, cash, securities, jewellery of high value, or items that may emit fumes, leak, or cause contamination.
You are responsible for ensuring that the goods do not pose a health or safety risk and that they comply with all relevant laws and regulations. If we discover or reasonably suspect that prohibited or unsafe items are being stored or transported, we may refuse or terminate the services, isolate or remove the items and take any steps we consider appropriate to manage the risk, including notifying relevant authorities where required by law.
8. Waste and Environmental Regulations
You must not use the storage facility to dispose of waste, including household rubbish, construction waste, electrical items or hazardous materials. Storage units are not intended for waste disposal, and you are responsible for removing and lawfully disposing of any unwanted items at the end of the storage period.
Any waste produced as a result of your use of the storage unit or associated services must be removed by you or by a licensed waste carrier engaged at your cost. You must comply with all applicable waste management and environmental regulations.
If we are required to remove and dispose of unwanted items or waste left in your unit or on our premises, we may charge you a reasonable fee to cover labour, transport, tipping and any regulatory costs, including charges imposed by waste transfer stations or local authorities.
We reserve the right to withhold release of goods or to deduct from any deposit held until any outstanding waste removal or cleaning charges are paid in full.
9. Our Liability
We will exercise reasonable care and skill in providing storage and associated services. However, our liability is limited as set out in this section.
We are not liable for any loss or damage to goods unless such loss or damage is caused by our negligence or breach of contract. You are responsible for arranging suitable insurance to cover your goods against risks including but not limited to fire, theft, flood, vermin, mould, and accidental damage.
To the extent permitted by law, our total liability for loss of or damage to your goods, or for any other loss arising out of or in connection with the services, shall be limited to a reasonable amount relative to the charges paid for the services, subject to any specific limits stated in your quotation or confirmation. We do not accept liability for loss of profit, loss of business, loss of opportunity or any indirect or consequential loss.
We are not liable for any loss or damage arising from causes beyond our reasonable control, including but not limited to acts of God, adverse weather, fire, flood, acts of terrorism, industrial disputes, power failure or compliance with legal obligations or instructions of public authorities.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot lawfully be excluded or limited.
10. Lien and Sale of Goods for Non-Payment
We have a contractual lien over any goods stored with us in respect of all sums due and unpaid under the Contract. If you fail to pay any amount due by the due date, we may retain possession of the goods until all outstanding amounts, including costs and interest, have been paid in full.
If amounts remain unpaid after reasonable notice, we may, in accordance with applicable law, sell or dispose of some or all of the goods to recover the sums owed, together with any costs reasonably incurred in connection with the sale, disposal or attempted sale. Any balance remaining after deducting such sums and costs will be made available to you upon request, subject to legal requirements.
11. Termination of Storage
Either party may terminate the storage arrangement by giving the period of notice stated in the quotation or confirmation, or, if no period is stated, by giving a reasonable period of notice in writing.
On termination, you must remove all goods from the storage unit and leave the unit clean and free of waste or debris. Charges will continue to apply until the goods have been removed and the unit has been returned to us in a satisfactory condition.
We may terminate the Contract with immediate effect if you are in material breach of these Terms and Conditions, including but not limited to non-payment, storing prohibited items or causing damage or nuisance. In such cases, you must promptly remove your goods upon request, subject to our lien and rights of sale in respect of unpaid charges.
12. Data Protection and Privacy
We will handle personal information about you in accordance with applicable data protection laws. We will use your information to administer your account, manage bookings, take payment, provide services and meet legal and regulatory obligations.
We may keep records of communications, contracts and transactions for a reasonable period for operational, legal and accounting purposes. You may have rights in relation to your personal information, including rights of access and correction, as provided by law.
13. Changes to These Terms
We may revise these Terms and Conditions from time to time to reflect changes in law, regulation or our business practices. The version in force at the time you enter into a new Contract or renewal will apply to that Contract.
Where we make changes that materially affect your existing ongoing storage arrangement, we will provide reasonable notice. If you do not agree to the revised terms, you may terminate the Contract by giving notice in accordance with these Terms and Conditions and removing your goods from storage.
14. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the services, or the Contract between us.
15. General Provisions
If any provision or part-provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the remaining provisions shall not be affected.
No failure or delay by us in exercising any right or remedy provided by law or under these Terms and Conditions shall operate as a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy.
You may not assign or transfer any of your rights or obligations under the Contract without our prior written consent. We may assign or transfer our rights and obligations under the Contract to another organisation as part of a business transfer or restructuring, provided that this does not materially reduce the level of service you receive.
These Terms and Conditions, together with any quotation or confirmation issued by us, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions, correspondence, or understandings.
